🚚 SHIPPING & DELIVERY

Shipping Policy

Umekart works with sellers, fulfilment teams and logistics partners to deliver eligible orders to serviceable locations. Shipping charges, timelines and availability may vary depending on the product, seller, quantity, destination and delivery conditions.

📍

PIN Code Based Delivery Serviceability depends on the destination and available delivery network.

🏪

Seller-Based Fulfilment Delivery times may differ between sellers and products.

🔎

Transparent Charges Applicable delivery charges are shown before order confirmation.

💰 Delivery Charges

Delivery charges may vary depending on the product, quantity, seller, order value, package size or weight, delivery location and logistics service.

Certain products, sellers or promotional campaigns may offer free or reduced-cost delivery, while shipping charges may apply to other orders.

Any applicable delivery charge will be displayed in your cart or checkout summary before the order is placed.

Delivery charges are not hidden charges. Any applicable shipping fee will be disclosed before order confirmation.

🕒 Estimated Delivery Time

Delivery estimates are calculated based on the information available at the time the order is placed.

Estimated delivery time may depend on:

The seller offering the product.
Product availability and seller processing time.
The seller or fulfilment location.
Your shipping destination and PIN code.
Courier/logistics availability at your location.
Weekends, public holidays or local non-working days.
Weather, transport disruption or other operational conditions.

Delivery estimates are indicative and may change if circumstances affecting fulfilment or transportation arise.

🏪 Why Delivery Time Varies by Seller

Umekart is a marketplace-enabled e-commerce platform. Products may be offered by different participating sellers and may be dispatched from different locations.

Delivery time may therefore vary based on:

Seller inventory availability.
Seller processing and dispatch time.
Distance between seller and destination.
Courier partner servicing the destination.

Please refer to the delivery information shown for the selected product and order at the time of purchase.

📍 Delivery Serviceability

Product delivery depends on whether the selected seller and available logistics partners can service your delivery PIN code.

Where a PIN-code checker is available on the product page, use it to check serviceability before ordering. Otherwise, your checkout shipping address may be used to determine whether delivery is available.

A location may not be serviceable because of:

Seller or fulfilment restrictions.
Courier/logistics unavailability.
Temporary operational restrictions.
Product-specific shipping restrictions.
Applicable legal or regulatory restrictions.

💵 Cash on Delivery

Cash on Delivery (COD) may be available for eligible products, sellers, orders and locations.

A COD handling charge may apply. The applicable COD amount, if any, will be clearly shown during checkout before order confirmation.

Customers choosing an eligible online/prepaid payment method may avoid the applicable COD charge and may also qualify for additional promotional benefits according to the active offer.

❓ Shipping Questions

Are there any hidden shipping charges?

No shipping charge should be added without disclosure. Any applicable delivery or logistics charge will be displayed before you confirm your order.

Why is COD unavailable for my location?

COD availability may depend on the delivery PIN code, courier capability, seller, order value, product type and applicable operational or risk controls.

If COD is unavailable, please choose one of the online payment options shown during checkout.

Can one order arrive in multiple packages?

Yes. Products supplied by different sellers or fulfilment locations may be shipped separately.

Each package may therefore have a separate delivery estimate and tracking reference.

How can I track my order?

Where tracking is available, shipment information may be displayed in the My Orders section or communicated through available notification channels.

Why has my shipment been delayed?

Delivery delays may occur due to seller processing, courier capacity, destination restrictions, holidays, weather, transport issues, high order volume or other operational circumstances.

What if my delivery address is incorrect?

Contact customer support as soon as possible. Address changes may only be possible while the order is still at a stage where modification is operationally feasible.

Once an order has been dispatched, changing the address may not always be possible.

What happens if delivery is unsuccessful?

The courier partner may make another delivery attempt or update the shipment according to its delivery process.

Repeated recipient unavailability, incorrect address details or refusal of delivery may result in the shipment being returned.

What should I do if the parcel appears damaged?

If the parcel appears materially damaged, opened or tampered with, inspect it carefully before acceptance where possible.

For an eligible damaged, wrong or missing-item claim, contact Umekart promptly and follow the applicable Return & Refund Policy.

📦 Product Availability Status

✅ In Stock

The product is currently available for ordering, subject to seller inventory and serviceability.

🟢 Available

The seller may be able to fulfil the product after additional processing or procurement time.

❌ Out of Stock

The product is currently unavailable for purchase. Where a notification option exists, you may use it to receive an availability update.

⏳ Temporarily Unavailable

The product cannot currently be ordered but may become available again depending on seller inventory.

📅 Weekends & Holidays

Sellers, warehouses and courier partners may operate on different schedules.

Sundays, public holidays, regional holidays or non-working days may affect processing, dispatch or final delivery timelines.

👤 Customer Responsibility

Before placing an order, please ensure that your recipient name, mobile number, delivery address and PIN code are complete and accurate.

You or an authorised recipient should be available to receive the parcel where required.

🤝 Sellers & Logistics Partners

Relevant order and delivery information may be shared with the applicable seller, fulfilment provider and logistics partner for purposes including processing, shipping, delivery, tracking, returns and support.

Courier partners independently manage delivery routes, delivery attempts, shipment scans and local logistics operations.

Important:
Delivery charges, delivery estimates, seller availability, COD eligibility and serviceability may vary from order to order. The shipping information displayed in the product page, cart or checkout at the time of purchase will apply to that order.

Need Help With Shipping?

For a delivery, tracking or serviceability issue, contact Umekart customer support with your Order ID and relevant details.