Return Policy

Umekart is a marketplace-enabled platform, and return eligibility may differ depending on the product, seller, category, product condition and reason for the request.

Some products may be returnable, some may be replacement-only, and certain products may be non-returnable due to hygiene, safety, perishability, customisation or other product-specific considerations.

Where product-specific return conditions are displayed on the product page or during purchase, those conditions should be read together with this policy.

Subject to product/category conditions and verification, a return or replacement may be considered in situations such as:

Customers should report a wrong, damaged, defective or missing-item issue promptly after delivery.

For delivery-condition claims, we recommend contacting Umekart within 48 hours of delivery where reasonably possible so that the matter can be reviewed while relevant delivery records and evidence remain available.

Certain products may not qualify for return unless they are damaged, defective, incorrect or otherwise eligible under applicable law or product terms.

Examples may include:

• Opened or used personal-use or hygiene-sensitive products.
• Products materially damaged after successful delivery.
• Items with missing parts, labels, serial numbers, accessories or packaging where these are relevant to the return.
• Customised, personalised or made-to-order products.
• Perishable or time-sensitive goods where return is not reasonably possible.
• Products marked non-returnable on the applicable product page, subject to applicable consumer rights.
• Change-of-mind requests where the relevant product or seller does not provide a change-of-mind return facility.

Depending on the nature of the issue, Umekart may request reasonable supporting information, such as:

• Order ID.
• Photographs of the product.
• Photographs of the outer parcel or shipping label.
• Images of damage, defect or incorrect product.
• Unboxing video, where available.
• Relevant serial/model information where applicable.

Where replacement is an appropriate remedy, Umekart or the applicable seller may arrange replacement of the same product or an appropriate variant, subject to stock availability and verification.

If a suitable replacement is unavailable, an eligible refund or another appropriate resolution may be offered.

For an approved return, Umekart may arrange pickup or provide instructions for returning the product, depending on seller, courier availability and location.

Customers should not independently send a product to Umekart or a seller unless instructed to do so.

Any applicable return-shipping responsibility will be communicated as part of the approved return process.

Where a refund is approved, it will generally be processed after the required verification, return or inspection is completed.

Approved refunds are generally initiated within 5–7 business days, although the final credit timeline may depend on the relevant bank or payment provider.

For COD orders, a supported refund method may be requested where a monetary refund is due.

If an order is returned, cancelled or refunded, discounts, coupons, rewards or promotional benefits associated with the affected transaction may be adjusted or reversed in accordance with the applicable offer terms.

For partial returns, order-level discounts may also be proportionately recalculated where applicable.

Customers may cancel an order only while it remains eligible for cancellation.

Once an order has entered advanced processing, packing, dispatch or delivery, cancellation may no longer be available.

Where an eligible prepaid order is successfully cancelled, the applicable refund will be processed in accordance with the refund process.

Products on Umekart may be offered and fulfilled by participating sellers.

For seller-fulfilled products, Umekart may coordinate with the applicable seller, fulfilment provider and logistics partner while reviewing a return, replacement or refund request.

Seller-specific or product-specific return conditions may apply where clearly disclosed and permissible under applicable law.

Umekart may investigate claims where available information suggests fabricated evidence, product substitution, repeated abusive returns, false claims or other misuse.

Fraudulent or abusive activity may result in claim rejection, restriction of Platform features or other appropriate action, subject to applicable law.

Nothing in this Return Policy is intended to remove or restrict any consumer right or remedy that cannot legally be excluded.

Genuine claims involving defective, damaged, incorrect, misdescribed or otherwise legally actionable products will be reviewed according to the facts, applicable policy and applicable law.