How to Buy on Umekart

You can browse Umekart through the website or supported mobile application. An account is required before completing an order.

To create or access your account:

1. Open Umekart on the website or mobile application.
2. Select the Login / Register option.
3. Enter your mobile number or other requested account details.
4. Complete OTP or other verification where required.
5. Provide the profile and address details requested by the Platform.

Depending on the account features available, you may later update eligible profile and address details from your account.

During checkout, select an existing delivery address or enter a new eligible address.

Please ensure that the following details are accurate:

• Recipient name
• Mobile/contact number
• House, street and locality
• Landmark, where useful
• City / district / state
• Correct PIN code

If you need delivery at another location, choose or add the appropriate shipping address during checkout.

Product status may vary according to seller inventory and fulfilment availability.

Umekart is a marketplace-enabled platform. Products may be offered by different participating sellers.

Seller, product availability, fulfilment location, delivery estimate and certain order conditions may therefore differ from one item to another.

Review the relevant seller and product details shown on the Platform before placing your order.

The actual payment methods available for your order will be shown during checkout.

Eligible online/prepaid orders may qualify for promotional benefits.

Depending on the active offer, benefits may include:

• Waiver of the applicable COD charge.
• Additional prepaid-payment discount.
• Promotional rewards or other eligible benefits.

The actual discount, maximum benefit and applicable Terms & Conditions will be shown according to the active campaign.

Where a coupon or promotional code is available, enter it in the applicable coupon or discount field during the cart or checkout process.

Coupon eligibility may depend on:

• Minimum order value
• Eligible seller or product
• Product/category eligibility
• Customer eligibility
• Payment method
• Campaign validity
• Maximum discount

Some promotions may not be combined with other discounts. The final eligible benefit will be reflected before order confirmation.

Before confirming your order, review the checkout summary carefully.

• Product(s) and quantity
• Seller details, where applicable
• Product price and discount
• Coupon or promotional benefit
• Delivery/shipping charge, if applicable
• COD charge, if applicable
• Delivery address
• Selected payment method
• Final amount payable

Once an order is successfully placed, it should appear in the relevant account/order section.

Order confirmation or updates may also be communicated through available channels such as SMS or email.

If your bank shows an amount as debited but successful payment confirmation has not been received by Umekart, the payment/order status may remain pending until reconciliation.

An order may be cancelled while it remains eligible for cancellation.

Once an order has progressed into processing, packing, dispatch or delivery, cancellation may no longer be available.

If an eligible prepaid order is cancelled, the refund will be processed according to the applicable refund process.

In limited circumstances, an order may be cancelled or may not be fulfilled due to reasons such as:

• Seller stock becoming unavailable.
• High order volume resulting in inventory mismatch.
• Product damage identified before dispatch.
• Payment failure or unsuccessful payment confirmation.
• Delivery/serviceability restrictions.
• Seller or fulfilment inability.
• Obvious pricing or technical errors.
• Fraud or misuse concerns.

Where an eligible prepaid order is cancelled after successful payment, an applicable refund will be initiated according to the refund policy.

Where tracking information is available, it may be displayed in the My Orders section or communicated through available notification channels.

Delivery timelines can vary according to seller location, destination PIN code and courier availability.