💬 CUSTOMER CARE & GRIEVANCE SUPPORT

Complaint & Customer Support

At Umekart, customer satisfaction is important to us. If you have a concern relating to an order, seller, payment, delivery, refund or product, our support team is available to help review the issue.

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Complaint Email cc@umekart.com

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Phone / WhatsApp +91 85838 56565

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Support Hours 10:00 AM – 6:00 PM
Monday to Saturday

🤝 We're Here to Help

You may contact Umekart regarding a complaint, issue, feedback or suggestion connected with your use of the Platform or an order placed through it.

We aim to acknowledge or provide an initial response to customer-support requests within approximately 24–48 business hours.

Some matters may require additional time where verification or coordination with a seller, courier partner, payment provider or other service provider is necessary.

📋 What Can We Help You With?

📦 Order Issues

Order confirmation, cancellation, missing items or order-status concerns.

🏪 Seller Issues

Seller communication, fulfilment, listing or seller-related transaction concerns.

🚚 Delivery Issues

Delay, failed delivery, wrong delivery status or damaged parcel.

💳 Payment Issues

Failed payment, transaction status, duplicate debit or payment-related concerns.

↩️ Return / Refund

Return, replacement, refund eligibility or refund-status assistance.

🛍️ Product Issues

Wrong item, damaged product, missing product or listing-related concerns.

📝 How to Raise a Complaint

Contact Us

Email, call or use an available official support channel.

Share Order ID

Mention your Order ID for faster identification.

Explain the Issue

Briefly describe the problem and expected resolution.

Add Evidence

Share screenshots, photos or references where relevant.

For faster support: include your Order ID, registered contact details, seller/product information where relevant, and a clear description of the issue.

🏪 Seller-Related Complaints

Umekart is a marketplace-enabled e-commerce platform and products may be offered by participating sellers.

If your complaint relates to a seller-fulfilled order, Umekart may coordinate with the applicable seller, fulfilment provider or logistics partner to review the transaction and available records.

🚚 Delivery Complaints

If an order is delayed, marked delivered but not received, received in damaged condition or otherwise has a delivery issue, contact Umekart promptly with your Order ID and available tracking information.

Where required, the matter may be investigated with the applicable seller or courier/logistics partner.

📦 Wrong, Damaged or Missing Product

For an eligible claim involving a wrong product, damaged item or missing product, please retain the packaging and available evidence.

Photographs, shipping-label details and an unboxing video, where available, may help with verification.

💳 Payment & Refund Complaints

For payment-related complaints, provide your Order ID and relevant transaction reference where available.

Never send sensitive authentication details such as:

OTP
UPI PIN
ATM/card PIN
Banking password
Other secret authentication credentials

Umekart support does not require your OTP, UPI PIN or banking password to process a genuine complaint or refund.

✅ Complaint Review & Resolution

Depending on the nature of the complaint, resolution may include clarification, seller/courier investigation, replacement, cancellation, refund processing or another appropriate remedy.

Final resolution time may vary depending on the complexity of the issue and whether information is required from third parties.

The 24–48 business-hour period is our target for an initial acknowledgement or response and should not be treated as a guaranteed final-resolution time for every complaint.

⬆️ If Your Issue Remains Unresolved

If you have already contacted Umekart and believe the matter remains unresolved, reply to the existing support communication with your earlier reference and any additional information.

Keeping the same complaint thread helps us review the history of the matter more efficiently.

🔐 Protect Your Information

Please share only the information reasonably required to identify and review your complaint.

Do not send passwords, OTPs, PINs or full confidential banking credentials through email, WhatsApp or other support channels.

🏢 Registered Office

Umekart Internet Pvt. Ltd.

Q-53/1, 1st Floor
S. A. Farooqui Road, Garden Reach
Kolkata – 700024
West Bengal, India

📚 Related Policies

Depending on the issue, the following Umekart policies may also apply:

Return & Refund Policy
Shipping Policy
Payments Policy
Privacy Policy
Terms & Conditions

Contact Umekart Support

For faster assistance, keep your Order ID and registered contact details ready.

✉️ cc@umekart.com 📞 +91 85838 56565

Welcome